What are the security groups for Customer Connect users?

There are three levels of user access for Customer Connect. Your organization's Customer Connect delegated administrator manages users.

Customer Connect User

• Manage your individual contact information.
• View up-to-date information about your organization's surveys.
• View the survey application and annual report; not editable.
• Pay outstanding fees.
• Order additional certificates.
• Upload an ongoing communication form to notify CARF about changes at your organization.
• Access information about the accreditation process.
• View and download documents specific to your organization.
• Read the latest CARF International news and announcements.

Editor

• All of the access of a Customer Connect User.
• Make changes to the organization's pending survey application and annual reports.

Submitter

• All of the access of a Customer Connect User.
• Make changes to and submit the organization's survey application and annual reports. Individuals in this user group must be authorized to represent the organization and have the authority to sign the survey application agreement and annual reports on behalf of the organization.

 

More information about managing user access to Customer Connect

• Adding a user
• Modifying security groups
• Deleting a user